Order Management Specialist

## Order Management Specialist Apply:
On-Site:
Easton, Pennsylvania:
Full time:
Posted Today:
JR11499
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* Summary:

** The Order Management Specialist, Level I, is responsible for accurately and efficiently processing customer orders while ensuring all interactions are properly tracked in Microsoft Dynamics CRM. This role plays a key part in supporting timely order fulfillment and resolving basic order discrepancies. The specialist works closely with internal teams through Microsoft Teams to maintain smooth order flow and excellent customer.
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* Essential Duties & Responsibilities:

*** Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
* Verify Order details, including pricing, availability, and delivery timelines.
* Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
* Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
* Identify and escalate order discrepancies or delays to appropriate teams.
* Utilize Microsoft Teams for collaboration, updates, and internal communication
* Maintain accurate records of orders and customer communications
* Assist with order-related reports and documentation.
* All other duties as assigned.## Education and/or

Experience:

* High school diploma or equivalent required; associate’s degree preferred.
* 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
* Knowledge of ERP system (SAP).
* Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.
* SCM/back-office experience preferably in technical industry, preferred.
* Ability to work collaboratively in a team-oriented environment  
** Knowledge, Skills, and Abilities:
*** Strong attention to detail and ability to multitask.
* Effective communication skills – oral and written.
* Ability to learn and retain product-specific information and communicate the features and benefits to customers.
* Computer literate and knowledge of all Microsoft Office applications
* Proficient skills in Microsoft Excel preferred.
* High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
* Taking initiatives to improve effectiveness and efficiency in back-office processes.  ## Working Conditions /

Physical Requirements:

* The position is in-office, Monday through Friday.
* Ability to lift up to 25 pounds occasionally.  Salary Range: $28.00 - $32.00 Per Hour + Bonus