Bilingual Call Center Rep

Description

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish.

At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve.

The Bilingual Call Center Representative serves as the first point of contact for patients, providing scheduling, insurance verification, and customer support in both English and Spanish.

This position plays an important role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all.

In this role, you will:

• Answer and route incoming calls promptly
• Schedule, confirm and reschedule patient appointments
• Track and follow up on no-shows, cancellations, and appointment changes
• Update and verify patient demographic and insurance information in the electronic health record
• Open telephone encounters, refill requests, and route messages to appropriate staff
• Maintain accurate and timely documentation of all patient interactions

When you join Care Alliance Health Center, you become part of a mission-driven organization committed to improving access to high-quality healthcare and serving our community with dignity and respect.

Our competitive benefits package for eligible employees includes:

• Paid Time Off
• 10 paid holidays
• Medical, dental, and vision coverage
• Life insurance
• Retirement plan with employer match of up to 7%

This role operates in a fast-paced call center or administrative environment with frequent interaction with patients and care team members. The position requires the ability to manage high-call volumes while maintaining professionalism and accuracy.

• High school diploma or GED
• Bilingual in English and Spanish
• Minimum of one year of customer service or call center experience, preferably in a healthcare setting
• Strong verbal and written communication skills
• Intermediate proficiency with Microsoft Office applications

• Associate degree
• Experience with electronic health records (EHR), preferably Epic