Customer Experience Agent

Job Details:

Job Location:

Goose Creek Candles LLC - Liberty, KY 42539, At Goose Creek, our Customer Experience Agents are responsible for handling customer inquiries withthe utmost professionalism and precision. They use established policies and procedures to effectively address inquiries via email, chat, and text. Our agents are trained to handle a high volume of emails, chats, and texts, seeking supervisor approval when necessary actions fall outside of standard operating procedures.

Additionally, our agents are expected to demonstrate exceptional professionalism and consistently use correct grammar in all customer interactions.

This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring compliance with all company requirements.

• Manage a large volume of emails, texts, and chats
• Provide accurate information to the customer in all situations
• Meet and exceed all goals set by the supervisor
• Follow the standard operating procedures while assisting customers
• Handle and resolve customer conflicts effectively
• Troubleshoot technical issues that a customer may encounter
• Works collaboratively with other team members
• Perform any other related duties as may reasonably be assigned in the course of business

• Overtime may be required to ensure customer satisfaction
• Weekend work is rare but can occasionally be necessary

• High School Diploma
• 2-3 years of experience in Customer Service
• Be able to adapt to changing workloads and spontaneity throughout the day
• Strong communication skills and a focus on teamwork
• Strong computer skills
• Fast typing skills
• Strong problem-solving skills
• Excellent time management skills
• Strong conflict resolution skills
• Ability to empathize with customers
• Excellent interpersonal skills
• Excellent organizational skills and a keen attention to detail
• Ability to multitask