Senior User Experience Designer

Embark on the next step in your career journey with Direct Travel!

As one of the fastest-growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people to enable our clients to derive the greatest value from their travel programs through our offerings of superior customer service, progressive technologies, and significant cost savings.

From Direct Travel comes Avenir: our intelligent travel management platform that harnesses industry-leading travel booking, meetings and events, and expense partners. Backed by the superior service capabilities of the Direct Travel team, we’re creating an intuitive and connected experience for travel, expense, and meetings management.

Direct Travel is looking for an innovative, detail-oriented, and collaborative Senior User Experience Designer to help shape the next generation of our travel technology platform, Avenir.

In this role, the Senior UX Designer will own the end-to-end design process for platform features and integrations, from discovery through delivery, while building and governing the design system and shared component libraries that keep our experiences scalable and consistent. A primary focus of the role will be translating complex travel, expense, and meetings management workflows into intuitive, high-fidelity designs, presenting and defending design decisions grounded in research and data, and partnering with engineering to ensure design intent carries through to what ships.

The role will also help bring AI into our design practice, using new tools to strengthen research synthesis, ideation, and prototyping.

We are looking for a designer who thrives in a fast-paced environment and enjoys partnering across Product, Engineering, and User Experience Research to deliver a connected, delightful experience for business travelers, travel arrangers, travel managers, and the internal teams who support them. This position offers the opportunity to play a key role in defining how Direct Travel’s platform looks, feels, and works as it evolves, mentoring the design team’s practices, and helping the organization build design excellence into every product decision.

• Delivering high-quality, polished, and intuitive designs that bring delight and ease of use to the next-generation travel platform.
• Presenting design solutions to stakeholders and confidently defending design decisions grounded in research and data.
• Owning the build-out and governance of the design system and shared component libraries to ensure scalable, consistent user experiences.
• Driving a culture of design excellence by sharing best practices across the design and product organization.
• Exploring how AI can strengthen our design practice, from research synthesis and ideation to prototyping and design-system work, and sharing what you learn with the team.
• Partnering with cross-functional teams to understand goals, requirements, and customer needs, ensuring user experience informs every product decision.
• Utilizing user-centered design methods across the product lifecycle, including discovery, ideation, wire framing, prototyping, testing, and iteration.
• Collaborating with developers to ensure delivery of accessible, responsive, and high-quality solutions across desktop and mobile devices.
• Facilitating and leading design thinking workshops to align on goals, co-create solutions, and prioritize impactful improvements.

• Partner with UX researchers to deeply understand traveler needs, behaviors, and pain points through usability testing, journey mapping, and field studies.
• Translate complex business and product requirements into clear, actionable user experience strategies that align with company objectives and customer expectations.
• Collaborate closely with product managers and stakeholders to define user experience goals and success metrics (e.g., adoption, task success rates, usability scores, customer satisfaction), then track and share the impact of design solutions so design efforts stay data-driven and measurable.
• Stay ahead of travel technology trends and best practices to inform design decisions and maintain a competitive, innovative user experience.

• Own the end-to-end design process for platform features and integrations, from initial discovery through final delivery and iteration.
• Develop user flows, wireframes,…