Ombudsperson and Continuous Improvement Manager II, Special Education

Job Class: 0992 Manager II

Salary Range: $-$ /annually

Appointment Type:
Permanent Exempt (PEX)

Calendar:
Full Time / Full Year

Who We Are The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages across 121 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile.

Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century.

The SFUSD community is unified by our Core Values:

• Student-centered:
  We put students’ needs first
• Fearless:
  We persist through challenges
• United:
  We celebrate and build on each other’s strengths
• Social Justice:
  We stand with those most vulnerable in our community
• Diversity-driven:
  We respect and seek to understand each person

We are also inspired by Vision, Values and Guardrails which captures our aspirations and vision for the future of public education in San Francisco. Alongside the District’s strategic plan. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San Francisco. As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and goals.

We want talented people from diverse backgrounds and experiences who are inspired by our mission, grounded in equity, and motivated to unleash our children’s potential. We seek strong collaborators, skilled communicators, and problem solvers who are comfortable working in a community of continuous learning.

Under the direction of the Head of Special Education, the Ombudsperson/Continuous Improvement Monitoring (CIM) Manager serves as a neutral and confidential resource for staff, students, families, and administrators, supporting the informal resolution of concerns and disputes through consultation, facilitation, mediation, and collaborative problem-solving. The position serves as a liaison to families of students with disabilities receiving Special Education services, manages the District’s Alternative Dispute Resolution Program, and analyzes complaint and dispute data to identify trends, systemic issues, and opportunities to improve District policies, practices, and outcomes.

The role also coordinates and manages all components of the Continuous Improvement Monitoring Plan for Significant Disproportionality, facilitating cross-departmental planning, implementation, monitoring, and continuous improvement efforts.

In addition, the position develops internal and community partnerships, leads assigned compliance- and grant-related projects, and advances practices that promote equity, inclusion, and systemic improvement.

The duties specified below are representative of the range of duties assigned to the job code/class and are not intended to be an inclusive or exhaustive list.

• Partner with divisional teams (Student Services, Special Education, LEAD, Curriculum & Instruction, African American Achievement & Leadership Initiative (AAALI)) to integrate both sides of the academic and behavioral MTSS triangle in developing professional development and coaching to improve…