Operator Training and Simulation Program Manager

Job Category
:
Operations

Requisition Number
: OPERA
002814

• Full-Time
• On-site

Carmel, IN 46032, USA

MISO’s Operator Readiness & Development team equips control room operators and engineers with the advanced skills and scenario-based experience needed to perform safely, reliably, and confidently under both normal and abnormal grid conditions. We are seeking an Operator Training & Simulation Program Manager
, a key leader and practitioner responsible for designing, delivering, and continuously improving high‑fidelity simulation training and member drills that directly support grid reliability across the MISO footprint.

About the Role: This role is responsible for leading MISO’s operator readiness simulation & drill program, developing and delivering realistic training experiences that strengthen readiness for normal, abnormal, and emergency operating scenarios. They will partner with operations, technology and industry partners to ensure simulation & drill activities support operational excellence and reliability.

• Facilitate simulation training and operator/member drills (4 regular annual member drills per year) for control room operators and engineers, establishing a psychologically safe and operationally rigorous learning environment
• Lead the full lifecycle of simulation scenario design — from needs assessment to scripting, configuration, testing, and continuous refinement.
• Build and maintain a robust library of scenarios spanning normal operations, abnormal events, and emergency conditions.
• Collaborate with Operators, SMEs, engineering teams, and system support groups to ensure operational accuracy and alignment with MISO procedures and real‑world system conditions.
• Deliver individual and team‑based simulation sessions and large‑scale drills for operators, engineers, and members.
• Conduct effective pre‑briefs and psychologically safe, high‑quality debriefs that reinforce decision‑making and operational excellence.
• Adjust facilitation approaches based on participant experience—from trainees to seasoned operators.
• Conduct ongoing training needs assessments to identify skill gaps and prioritize new scenario development.
• Align simulation content with NERC standards, operating procedures, and emerging grid conditions.
• Develop and execute an evaluation framework including competency tracking, pre/post assessments, and outcome‑based measurement.
• Use data insights to strengthen program effectiveness and operator performance.
• Partner with instructional designers and LMS administrators to ensure accurate documentation, assignment, and tracking of learning content.
• Support internal and external customers using strong communication and relationship‑building skills.
• Drive improvements in simulation processes, tools, and instructional practices.

• Bachelor’s degree in engineering, computer science, business, or related field ( or equivalent experience)
• 6+ years of relevant experience
• Prior control room operator or engineer experience strongly preferred.
• Hands‑on expertise with GE EMS or equivalent control room simulator platforms.
• Demonstrated skill in scenario-based training design and facilitation in high‑stakes or safety‑critical environments.
• Strong project management, analytical, and communication skills

• NERC Certification
• Experience with MISO or other ISO/RTO operating desks.

We seek someone who takes ownership, embraces innovation, builds strong partnerships, and thrives in a dynamic, mission‑critical environment.

Appropriate level will be determined based upon experience and knowledge.

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