Senior Field Service Technician

Senior Field Service Technician

Category Shoreside Operations Salary $33.00 - $45.00 Hourly

Employment type

Full Time Experience Engineer

• Ability to communicate confidently, clearly, and professionally with Field Service Technicians, project teams, internal business partners, senior leadership, customers, and military representatives.
• Strong leadership presence with the ability to remain composed, decisive, fair, and approachable in demanding situations.
• An empathetic leadership style supported by consistency, accountability, sound judgment, and the willingness to have difficult conversations.
• Exceptional customer-service instincts, active-listening skills, and the ability to build trust across all organizational levels.
• Ability to adjust communication style based on the audience, situation, and level of technical understanding.
• Strong organizational and time-management skills, including the ability to prioritize competing demands and manage multiple assignments simultaneously.
• Ability to resolve conflict constructively and bring people together around practical solutions.
• Flexibility and adaptability when responding to changing field conditions, employee needs, scheduling conflicts, and customer priorities.
• Willingness and ability to respond to occasional business-critical calls, texts, or emails outside normal working hours.
• A collaborative, team-oriented approach and a willingness to work across functional boundaries to achieve shared objectives.
• Consistent professionalism, discretion, dependability, and follow-through.

• Associate degree in diesel engine technology or equivalent education and experience; bachelor’s degree preferred.
• Coursework in Fundamentals of Supervision and Project Management.
• Minimum of six years of relevant industry experience or six years of military experience working on medium-speed diesel engines.
• Four or more years of experience as an FM Field Service Technician preferred.
• Three or more