Voice Engineer - CISCO Canada Job Canada Kentucky USA,Engineering

Position: Voice Engineer - CISCO at Sana Staffing Canada
Location: Canada

Job Description

Full Time (Contract 1 year)

Role Name:
Cisco Voice Engineer

Location:

/ Remote / Montreal

Start date:

12/1/2025

URGENT!!!!!

JOB DESCRIPTION:

Required:

Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Extensive knowledge of voice, packetized voice, and related protocols (SIP, H.323, ISDN), session management and call routing, Cisco UCCX, Cisco PRIME Assurance and Provisioning, experience working with enterprise base voice and data

Desired/Asset:

Avaya Aura Communication Manager 8.x and higher, Avaya Media Gateways - G700, G350, G450 , Avaya System Administrator, Avaya One X Communicator, Service Now, Avaya System and Session Manager, Avaya Meeting Exchange/Bridge talk, IPC Unigy Trading System, NICE Voice Recording

Responsibilities:

Troubleshoot and resolve user incidents post-migration as needed
Open TAC cases and work with the vendor (Cisco) as needed for complex issues and problems
Serve as a technical SME regarding Cisco IP telephony and internal escalation point for Morgan Stanley Voice L3 Operations
Cluster rebalancing across ISG 1, 2, 3, including coordination and communications.
MRA Phone back end deployment, early adopters, migration of services.
CUCM/SME/UCCX 15 deployment support
Cisco voice gateway deployment and support
Cisco Expressway refresh project support

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