Guest Experience Sales Associate

Four Roses Distillery provided pay range

This range is provided by Four Roses Distillery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Hourly: $16.46/hr

Salary Range: $16.46 To $16.46 Hourly

Starting Rate - $16.46/hr, 6 months - $16.89, 1 year - $17.78

• Cash handling/ retail and ticket sales
• Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
• Maintain visual and brand standards for visitor center
• Process merchandise e‑commerce orders and operate engraving equipment.
• Provide a high‑end hospitality experience from greeting to departure for every guest or internal customer
• Take and process reservation requests and assist walk‑in guests with ticket sales
• Assist customers on sales floor with questions, cross‑sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals
• Act as a concierge to Four Roses Guests, providing helpful information and answering questions
• Maintain a positive, friendly and helpful attitude to exceed guest expectations
• Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary
• Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio or any other function as necessary
• Assist with sanitation of audio equipment, tasting supplies or space as needed
• Support any additional Visitor Center projects as requested
• Occasionally support transfers between locations or fulfil additional requests for business needs
• Accurately count in/ receive new inventory
• Assist with pricing, organization and stocking
• Maintain and communicate supply inventory needs to Management
• Participate in inventory cycle counts and full year inventory

• Must have open weekend availability
• Average 35-40hrs./ week unless otherwise needed or agreed upon
• Occasional extended hours/ special projects or events may be necessary
• Schedules are subject to change according to business need
• Complete STAR training and follow responsibility practices without exception.
• Positive, trustworthy, genuine character with excellent reputation
• Displays outstanding organizational, interpersonal and (verbal/written) communication skills
• Highly organized; handle multiple projects simultaneously
• Strong communication and interpersonal skills
• Self‑starter with team‑oriented work directive
• Excellent attendance and punctuality
• Pleasant, friendly and courteous attitude
• Well‑kept physical appearance and hygiene
• Excellent collaborator, builds teams and strengthens relationships

• High school diploma or GED
• Must be at least 21 years old
• Retail/ sales, hospitality, food or Customer Service Experience.
• Computer and software proficiency including strong knowledge of MS Office (Excel, Word, PowerPoint, Access). Ability to adapt to POS, reservation software and inventory management system
• Successful completion of background check and drug screens
• Clean driving record and active driver’s license

Wednesday - Saturday 8:15am - 4:30pm EST

Sunday 11:15am - 4:30pm EST

Closed Monday and Tuesday

Weekend availability is required.

• Entry level

• Full-time

• Sales and Business Development

• Food and Beverage Services