Customer Service

FT & PT Customer Service, $20/hr Paid Weekly! role at Trego-Dugan Aviation Inc
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$20.00/hr - $20.00/hr

• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.
• Work may include swing and graveyard shifts.

Customer Service Agent

General Purpose of Job
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

• Processing customers tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, i.e., customers who need assistance in boarding.
• Bringing wheeled passengers from ticket counter to gates and gates to baggage service.
• Excellent communication skills.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed and physically fit.
• Completely clean and search an aircraft.
• Other duties as assigned.
• Must pass a ten (10) year background check and pre‑employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Able to attend required training.
• Obtain and hold a customs seal.

Must be able to carry 70‑pound suitcase from the floor to 18 inches and carry 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to safely perform the essential functions of the position.

• Must have a valid driver’s license.
• Must pass a 10‑year background check and pre‑employment drug test.
• Available to work nights, weekends, and holidays.
• Must be able to complete required training.
• Must be authorized to work in the U.S. as defined in the Immigration Act of 1986.
• Must have physical fitness and ability to lift 70 pounds.
• Ability to read and write English; bilingual skills a plus.
• Excellent communication skills.

• Full‑time
• Part‑time

• Entry level

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