Player Development Director - International Market

## Player Development Director - International Market Apply:
Remote:
Support Services Headquarters Building:
Full time:
Posted Today:
R15180

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** The Director, Player Development (Asian & International) position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations.

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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
* Hires, motivates, evaluates, and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance, and necessary resources to accomplish established objectives.
* Establishes operating department standards, guidelines, and objectives.  Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas.
* Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals.
* Drives revenues and increases patron loyalty by building strong professional relationships with known customers, while reactivating profitable dormant patrons with an emphasis on premium guests.
* Approves, implements, and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance.
* Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals.
* Responsible for the development and execution of creative and promotional solutions in response to competitive issues and problems.
* Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives.
* Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources.
* Performs other duties as assigned and adheres to all Indiana Gaming Regulations.  
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
* 5 to 7 years in a similar position and a Bachelor’s in Business, Marketing or related field or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.
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* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc.):
** Must obtain and maintain all licenses/certifications per Federal, State, and required Gaming Commission.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Prior experience opening new properties/outlets preferred.
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