Receptionist, Entertainment & Gaming

Description

Part
-Time Receptionist

We are seeking an enthusiastic, growth-minded, dependable individual to join our team!

The position greets walk-in traffic and callers, determines the nature of their business, and directs them to their destination. The position will be able to answers basic inquiries, route incoming calls, take messages, and provide basic information as trained.

OU R EXPECTATION

To operate within the guidelines of Ford Motor Company and the standards of Pack Auto Group to build a relationship as well as create an experience for our customers rather than a transaction. Works together to create a culture where employees can LOVE their jobs and customers can LOVE our employees. Demonstrates an attitude of CARING toward co-workers and customers in order for both to feel valued.

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports, and other documents.
• Maintains a professional appearance.

focuses on promoting and valuing team work and communicating effectively through verbal, written, or listening skills. This includes encouraging others to work well within a group or when interacting with customers or coworkers. Other skills include encouraging the team to be committed to dealership Mission Statement, Vision Statement and Core Values

• Builds productive working relationships through clear communications.
• Has an approachable style; fosters open communication through active listening.
• Resolves internal conflicts among co-workers within the Department and dealership by objectively analyzing viewpoints.
• Generates pride and commitment within the Department; instills customer confidence.
• Speaks clearly, concisely, and effectively.

focuses on adapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the willingness and ability to change work practices or priorities in response to changing conditions, and effectively handle multiple work demands, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines. Other skill requirements include maintaining performance and composure under stressful conditions.

• 1 to 2 years related experience

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and…