Streaming Operations Specialist

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering.

Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Do you spend your free time streaming on Twitch, running a Discord server, hosting a gaming tournament, or producing your own podcast? If platforms like Steam, Twitch, and Discord are already part of your daily life, this might be the role for you.

Advanced Systems Group LLC. is seeking an experienced Live Streaming Operator to join our high-performing team. The Live Streaming Operator is a skilled technical operator responsible for real-time monitoring and operation of live streaming events, supporting a live monitoring and observability facility in Los Gatos, CA. This role ensures service health across the end-to-end streaming pipeline, including consumer device experience, custom services, and CDN performance.

The Live Streaming Operator plays a critical role in live event execution, leading incident response, troubleshooting issues, and collaborating with engineering and operations teams. This position requires strong technical expertise, clear communication, and the ability to remain calm and decisive in high-pressure, live production environments.

We're looking for a digital native, someone who is naturally comfortable managing multiple screens, apps, and platforms at once, and who knows how to spot a problem before it becomes a crisis.

This position is part of our Flex Workforce. As a Flex team member, you'll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic. Work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments.

Estimated schedule: 3-5 Days a Month on average, but will scale up during live event programming. This role may work nights and weekends. This position is on-site in Los Gatos, CA.

• Independently operate and monitor complex live streaming events, ensuring overall service health and optimal viewer experience.

• Oversee consumer device performance, product service health, and CDN stability during live broadcasts.

• Validate stream integrity and proactively identify potential risks during events.

• Lead real-time incident response during live events, acting as the primary point of contact for operational issues.

• Detect, troubleshoot, and escalation issues across the streaming pipeline using internal monitoring tools.

• Coordinate with engineering and cross-functional teams to drive resolution.

• Conduct root cause analysis and contribute to post-event reviews.

• Document incidents thoroughly to support post-mortems and continuous improvement efforts.

• Ensure all processes and workflows are clearly defined and consistently followed.

• Oversee event handoff processes between shifts and teams to ensure seamless continuity of operations.

• Document shift turnover notes and communicate key issues to incoming operators.

• Communicate effectively with incoming operators, providing clear context on event status and any active issues.

• Support alignment across LCC, production, and engineering teams during live events.

• Support cross-functional projects and special coverage, including high-priority or sensitive programming.

• Collaborate closely with operations, production, and engineering teams to ensure successful event execution.

• Previous experience in live streaming operations, in any capacity, whether professional, freelance, or personal (e.g., streaming platform operations, esports or gaming tournament production, podcast production, Discord or online community management, or similar environments).

• Strong technical…