Wardrobe Representative

The Wardrobe Representative will be responsible for ensuring Members are fitted and assigned the correct uniforms with the correct fit while receiving the highest level of service. The Wardrobe Representative will have strong people skills, and are responsible for tracking, scanning, placing uniforms on the conveyor system, and issuing temporary loaners.

The following and other duties may be assigned as necessary:

• Assist Members with trying on uniform items to ensure proper fit and comfort
• Coordinate alterations as needed to customize clothing for the Member’s specific measurements
• Provide exceptional, courteous, and friendly service to all Members
• Follow Hotel and Department “Safety First” culture adhere to all safety policies and guidelines
• Maintain a thorough knowledge of uniforms assigned to a job classification and the proper fitting of the garments, including fabric types, sizing, and care instructions
• Ensure uniforms are placed correctly and in good condition on the conveyors and in stock
• Assist with physical inventories, tracking all garments and report any uniform low in inventory to the Wardrobe Inventory Coordinator or a Supervisor
• Reconcile uniform discrepancies, coordinate paperwork, and update Invotech
• Operator within the standard operating procedures (SOPs)
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School Diploma required
• Minimum six (6) months of experience in garment fittings preferably for the hospitality, casino, and/or entertainment industry
• Experience working in a large, luxury resort preferred
• Experience with Invotech preferred
• Working knowledge in all aspects of a Wardrobe Department preferred
• Ability to understand pertinent laws and regulations that impact the Wardrobe Department including safety and OSHA
• Ability to operate basic wardrobe room equipment (irons, steamers, heat‑sealing)
• Polished communication skills, both verbal and written
• Ability to provide a luxury guest experience with every interaction
• Ability to multi‑task and prioritize in a fast‑paced environment while maintaining a high level of attention to detail
• Demonstrates strong organizational skills and follow through
• Proficiency in using Windows and hospitality applications (such as Microsoft Office, Invotech) is preferred
• Possesses superior conflict resolution skills and customer de‑escalation techniques
• Ability to handle sensitive information in a confidential manner
• Passionate about creating exceptional Member experiences
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Ability to interact appropriately and effectively with guests, management, other members, and outside contacts
• Cultivate and maintain effective working relationships
• Ability to communicate clearly and effectively utilizing English, both in spoken and written form
• Maintain a professional, neat, and well‑groomed appearance and demeanor adhering to company standards
• Must be able to work varied shifts, including nights, weekends, and holidays
• Work in a fast‑paced, busy, and engaging environment, while maintaining excellent customer service skills

This position does not have any supervisory responsibilities.

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