Customer Service; Biometric Enrollment Specialist; Part Time

As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment - a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates.

Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!

Compensation: $26.03 (union position)

Benefits:
The company offers the following benefits for this position, subject to applicable eligibility requirements: 401k retirement planand

Employee Assistance Program (EAP).Employees willaccrueone (1) hour of sick leave for every thirty (30) hours worked up to fifty-six (56) hours per year.

Part Time employees may be eligible forproratedholiday and vacation pay.

Employees will earn H&W dollars per eligible hour (including vacation and holiday up to 40 hours/week). H&W monies are used to offset the employer’s cost of benefits the employee elects into and/orutilizesnow and in the future. Any remaining health and welfare monies after all applicable deductions would be cashed out to the employee on a 1 pay period lag.

Part Time employees are expected to be available all five days, Monday through Friday between the hours of 7:45am to 4:15pm or for certain coverage times as needed at the site. This is not a regular Full
-Time. Part-Time employees have a set schedule of hours; however, occasionally employees are notified the night before or day of if changes need to be made to the existing schedule. Employees are regularly scheduled for 20 hours a week but can be altered depending on applicant volume and site needs.

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control andassistingthe staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities.

This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometricdataand reports.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service…