Product Sales Lead

# Product Sales Lead Powder Mountain
- Eden, UT 84310;
Powder HQ
- Eden, UT 84310## Overview Salary Range $22.00 - $24.00 Hourly## Summary Powder Mountain is seeking a friendly, polished and professional Product Sales Associate for our 25/26 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit.## About this Role
*
* Job Title:

** Product Sales Lead  
** Department:
** Guest Services  
** Status:
** Seasonal (FT & PT)  
** Reporting To:
** Guest Service Manager
*
* Key Responsibilities:

*** Assist with the daily operations of Guest Services, ensuring the smooth and efficient functioning of the front desk, ski rental, lessons and other guest service areas.
* Maintain in-depth knowledge of Powder Mountain’s season pass, day pass offerings, rentals, and lesson products.
* Have in-depth knowledge of Powder Mountain and Powder Haven’s terrain.
* Lead and motivate the Guest Services team, ensuring all staff members are knowledgeable, well-prepared, capable of handling guest inquiries effectively and uphold the department's expectations and quality standards.
* Collaborate with other departments, including Retail, Rentals, and Ski School, to coordinate services and ensure a seamless experience for all resort visitors.
* Maintain cross-training in the operation of PUB kiosks and provide assistance to guests in outdoor areas as needed.
* Ensure the delivery of courteous, professional, and prompt service at all times.
* Address and resolve escalated guest complaints or concerns, taking appropriate action to maintain a high level of guest satisfaction, including issuing complimentary tickets, processing cancellations, and providing refunds when necessary.
* Monitor and uphold the cleanliness, organization, and professional appearance of all Guest Services areas.
* Assist in the onboarding and training of new Guest Services staff, providing ongoing coaching and constructive feedback to support performance improvement.
* Ensure all team members are well-versed in safety protocols, resort policies, and customer service best practices.
* Proactively identify opportunities to improve the guest experience, implementing solutions to enhance satisfaction.
* Gather and evaluate guest feedback to provide actionable insights for improving services and resort offerings.
* Willing to cross-train and work in all areas/locations of Powder Mountain
* Maintain a clean workstation and enjoy working in a team.
* Occasionally clear snow and or ice from guest service areas. .
* Other duties as assigned.
** Requirements and/or

Qualifications:

*** Minimum age of 18.
* Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
* Proficient with computers and point of sale systems.
* Be able to multi-task and efficiently handle competing priorities.
* Cash handling experience.
* Desire to work at 9,000 ft elevation with exposure to inclement weather.
* Reliable transportation, or commitment to using UTA.
* Ability to work, weekends, holiday, evenings, on call.
* Adhere to a flexible schedule with early mornings and late departures.
** Physical Requirements
- Must be able to perform physical activities such as, but not limited to:
*** Full range of body movements
* Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
* Prolonged periods of standing, walking, bending, and twisting
* Walk on even/uneven/slippery terrain
* Climb/descend stairs/ladders
** Working Environment:
** Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team members will be exposed to a variety of temperatures/weather.
** Company Background
** Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Together we are one team, not an  us vs. them  mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.