Security Team Member - PT

The ideal Security Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests.

This position will be an important member of the Security team, providing a safe and secure environment for our guests, managers and front-line team using guest service techniques while securing Company assets. The right person will work to manage and diffuse incidences through positive guest interactions.

• Provide a safe and enjoyable experience for our guests
• Patrol entire resort area, inside and out
• Contact and assist police with investigations as needed
• Assist in accident investigations
• Coordinate with other departments parking needs and expectations
• Assist parking attendants and/or other departments as needed
• Attend court hearings as needed
• Assist in special events
• Check stairwells, fire exits, and mechanical rooms
• Answer the security telephone as needed
• Be familiar with and understand the Resort's Emergency Action Plan and evacuation procedures and carry out emergency procedures as necessary
• Control crowds as required
• Maintain a shift log
• Direct emergency services in and out of the resort

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

• Must be at least 18 years of age
• Previous security or customer service experience required
• High School diploma or equivalent required
• Flexible schedule and availability during peak operating times, i.e.: weekends, holidays and special events

• Extensive knowledge in the security field
• Able to follow detailed procedures
• Must be able to work independently
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• CPR and First Aid certified, or the ability to obtain certifications

• Alternate Sit/Stand or Walk at Will :
  The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs :
  Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).
  
  Note:
  
  Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally :
  Expressing or exchanging ideas by…