Player Development Event Supervisor

Thackerville, OK | Marketing | Full Time

Posted 10 days ago | Apply before November 2, 2026

We are currently looking for aFull Time Player Development Event Supervisor to join our Win Star Player Development Unit 2 team located at the Win Star World Casino and Resort working6:00AM-2:30PM - Su Mo Tu Fr Sa.

Summary:
Owns the Player Development events function: planning, staffing, and evaluating on-property and off-property VIP events and holding the events calendar and ROI reporting that lets Player Development plan patron outreach ahead of, rather than react to, each event.

Responsibilities:

• Performs all other duties as assigned
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
  
  Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Directly supervises Player Development Event Hosts: coaching, performance management, scheduling, and annual evaluations
• Owns the Player Development events calendar and shares it with the department at least the standard advance notice window ahead of each event
• Approves event budgets, ticket allocations, and staffing plans, and reviews pre- and post-event proformas built by Event Hosts
• Sets event-specific success metrics (cost per head, guest satisfaction, incremental play) distinct from acquisition-focused host metrics, and reports results to the Player Development Manager
• Serves as Player Development's counterpart to the Marketing events-planning function and outside event partners, ensuring Player Development has a seat at the table during event planning rather than only execution
• Reviews concert and premium-seating ticket allocation to ensure hosted and high-value patrons receive an experience consistent with their value to the property
• Coordinates off-property partner event logistics, including venue relationships, ticket blocks, and group coordination
• Conducts post-event debriefs and maintains a record of lessons learned to improve planning for recurring events
• Participates in interviewing, hiring, onboarding, and training for the Player Development Event Host role

Competencies:

• Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
• Budget stewardship and ROI accountability
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Event planning and VIP engagement
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of the Casino Management System:
  Bally’s ACSC, with emphasis on the Gaming Analyst settings
• Knowledge of event management processes such as food and beverage ratios, transportation industry requirements, staffing ratios, vendor management, security and legal issues
• Highly organized, detail-oriented and capable of managing multiple requests in parallel
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills:

• Must be familiar with the Microsoft Office Suite of products

Experience:

• 1 year directly related experience

Education:

• High School, GED or Equivalent

Credentials:

• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions:

• May work where cigarette smoking occurs
• Casino
• Mix of…