Client Services Coordinator - Highland Heights

Client Services Coordinator - Highland Heights

Join to apply for the Client Services Coordinator - Highland Heights role at Stock Yards Bank & Trust

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, central, eastern and northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

As a Client Services Coordinator in the Commercial Lending Department, your day will be filled with opportunities to manage assigned portfolios including, but not limited to, all new and outstanding relationships. Serve as primary contact for existing clients. Loan documentation and customer service are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

• Answer phones and greet customers
• Communicate effectively with customers, internal and external, either verbally or in writing
• Assist customers with all transactional needs between accounts, to include, but not limited to, account transfers and wire requests.
• Partner with all business lines to service customer’s banking needs, such as opening accounts and account maintenance
• Identify any cross selling opportunities
• Assist in the preparation, maintenance, and servicing of loans, which includes ordering any supporting documentation from outside service providers
• Knowledge of the bank’s loan policy and departmental procedures
• Create customer profiles in lending software and assist in preparation of approval document
• Determine appropriate approval authorities required for all loan requests
• Ensure all documents are accurate and ready for closing
• Close loans in lender’s absence
• Fund loans according to documentation within the loan package
• Submit closed loans for processing in a timely manner
• Manage all exception reports by notifying clients, vendors, or lenders of needed documentation
• Submit required, collected financial statements to Credit Analysts for processing
• Provide administrative support to the department as needed
• Assist in organizing departmental events
• Other duties as assigned

• High School Diploma or GED Equivalent, college degree preferred
• Minimum of 1 year of experience in related field or professional work experience in financial services industry
• Knowledge of basic lending fundamentals and loan documentation
• Communicate effectively through writing and speaking as appropriate for the needs of the audience
• Capability to communicate and collaborate with all levels of management and employees
• Demonstrates active listening skills
• Ability to maintain customer satisfaction and generate positive client relationships
• Efficiently manage time
• Proficiencies to include Word, Excel and Outlook
• Professional appearance and demeanor

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD& D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting the majority of the time with limited walking and standing. Travel between branch offices is required on a monthly basis. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

Entry level

Full-time

Business Development and Sales

Banking