Bilingual; English and Spanish) Collector Job Northern Kentucky USA,Finance & Banking

Description

JOB SUMMARY:

The Bilingual (English and Spanish) Collector will initiate customer contact and determine reason for delinquency; evaluates customer’s financial situations and negotiates terms of repayment to bring account current. This position is also responsible for skip tracing and research of delinquent accounts. Collectors must adhere to all Bank policies, procedures and all compliance regulations.

SKILLS REQUIRED:

1-2 years of collections experience preferred
Must be bilingual - able to converse in English and Spanish with customers
Ability to prioritize in a fast-paced, high-volume environment with minimal supervision
Basic knowledge of Windows operations
Ability to type 30-35 wpm
Demonstrated ability to multi-task
Excellent verbal and written communications and math skills
Must possess a high school diploma or equivalent / some college preferred

PRIMARY DUTIES:

Responsible for outbound and inbound calls to collection accounts utilizing an auto-dialer

Utilize daily contact and skip tracing efforts

Develop and maintain ongoing customer relations

Negotiate payment arrangements and follow-up procedures to cure delinquency

Advise customers of responsibilities under loan contracts, and provide individual counseling on acceptable payment arrangements

Adhere to guidelines stated in the Fair Debt Collections Practices Act

Understands and applies knowledge of credit bureau reports as it relates to the performance of daily activities

Other duties as assigned or required

Must be able to work Monday - Friday 8am - 5pm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities