Account Associate

As a member of the St. Thomas Federal Credit Union team, the Account Associate supports the National Credit Union Administration’s (NCUA) regulations and policies along with other Credit Union’s policies and respectfully interacts with others in the organization and those doing business with the Credit Union. Represents the Credit Union with professionalism, ethics, integrity, and mutual respect towards colleagues and internal/external clients.

Keeps current and proficient with necessary skills and knowledge, including computer skills. Self-identifies training needs relevant to the work area and responsibilities. Demonstrates initiative, flexibility, openness to change, and accountability. Works within a team environment, providing support to and collaboration with colleagues.

When performing daily work, the Account Associate performs transactional duties to serve members by accurately receiving or paying out funds. Maintains accurate transactional records. Provides cash receipt and payment services per Credit Union policies and procedures. Maintains a thorough knowledge of all Credit Union products and services. Presents and explains many Credit Union products and services to members or refers members to the appropriate sales staff.

Communicate effectively with prospective and current members and represent the Credit Union positively and professionally.

Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of money orders and official checks.

Provides quality and exceptional service to members.

Process member requests, including deposits, withdrawals, loan payments, and other cash transactions.

Maintains cash drawer and balances as required and researches and resolves discrepancies.

Maintain an up-to-date comprehensive knowledge of all credit union products and services handled or promoted by tellers. Maintain an up-to-date and extensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.

Promote, explain, and cross-sell other credit union services such as consumer debit cards, online banking, and money orders.

Participates in achieving branch sales goals by seeking opportunities for cross-selling STTFCU products and services.

Count, check, and package coins and currency.

Balance the cash drawer at the end of the shift and compare totaled amounts to the computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

Ensure the teller station is properly stocked with forms, supplies, brochures, etc.

Report malfunctions of teller computers and other equipment used at the teller station.

Assist members with telephone inquiries.

Cross-train in other members’ service functions.

Perform additional duties as assigned.

A high school diploma or equivalent. Six (6) months of Account Associate experience, equivalent cash handling, and customer service. Ability to interact with others positively both in person and by phone. Ability to work in a team environment and demonstrate communication and analytical skills. Ability to handle a variety of member requests, including difficult member situations. Excellent written and verbal communication skills.

Ability to accurately and efficiently enter data and update member financial records via computer. Ability and willingness to sell products and services. Additions or modifications of these requirements may be made to maintain service levels to members,…