Operations Processor

Description

Sioux Falls, SD | On-Site

$17–$19/hour + up to $450/month in performance-based bonuses

Monday–Friday | No weekends

Build a Career. Earn Flexibility. Make an Impact.

Detail-oriented, adaptable, and accountable professionals who take pride in accurate work, enjoy solving problems, and thrive in fast-paced, high-volume environments.

At Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for customer-focused professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together.

Our Operations team ensures loan servicing work is processed accurately, efficiently, and on time. As an Operations Processor, you’ll support daily servicing operations by processing transactions, researching account issues, maintaining documentation, and partnering with internal teams and vendors to keep work moving.

You will process loan servicing activity while ensuring transactions, account updates, documentation, and issue resolution are completed accurately and in accordance with established procedures, compliance requirements, and service expectations.

• Process servicing activity accurately and efficiently.
• Research and resolve account discrepancies, payment issues, and disputes.
• Maintain complete, accurate, and audit-ready documentation.
• Support timely resolution of borrower, client, and operational issues.
• Help maintain strong operational performance and client trust.

• Process loan servicing transactions, including UCC filings, transfers, account updates, and other servicing activities.
• Handle payments, refunds, adjustments, and reconciliation with a high level of accuracy.
• Research account information across multiple servicing platforms and internal systems.
• Investigate and resolve account discrepancies, disputes, and servicing issues.
• Maintain clear and complete documentation of account activity.
• Track documents and other servicing requirements through completion.
  
  Partner with internal teams, vendors, clients, and borrowers to complete time‑sensitive work.
• Perform data entry and administrative servicing tasks.
• Follow standard operating procedures and documented Best Practices.
• Meet established quality, productivity, and service‑level expectations.
• Maintain a high degree of awareness around information security and data privacy.
• Adhere to all compliance, regulatory, client‑specific, and operational guidelines.

The most successful Operations Processors are accurate, accountable, adaptable, and motivated by solving problems and keeping work moving.

• Thrives in a fast‑paced, high‑volume, detail‑oriented environment.
• Maintains accuracy and attention to detail while working efficiently.
• Takes ownership of issues and follows them through to resolution.
• Adapts quickly to changing priorities, processes, client needs, and business demands.
• Comfortably learns and navigates multiple systems, technologies, and procedures.
• Manages multiple tasks while meeting quality, productivity, and service‑level expectations.
• Communicates clearly and professionally with borrowers, clients, vendors, and team members.
• Brings a positive, reliable, team‑oriented mindset and strong work ethic.

• 2+ years of experience in operations, banking, finance, insurance, mortgage, or a related field.
• Experience with transaction processing, account research, or loan servicing.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to follow documented procedures accurately and…