Relationship Assistant - Limon

High Plains Bank is hiring! Serving the Eastern Plains, Northern Colorado, and the Central Rockies, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a motivated and detail-oriented Relationship Assistant to join our team in Limon.

As a "Customer Concierge," you will partner with Relationship Managers to coordinate loan operations, renewals, and maintenance. You will ensure proactive communication and attention to detail to meet critical deadlines while serving as a primary point of contact for customer service and financial needs.

You are a resilient, adaptable professional who thrives in fast-paced environments. A proactive team player, you take the initiative to solve problems and improve processes. With strong communication skills and exceptional organizational habits, you effectively balance priorities to keep loans moving forward.

Your daily activities are varied, engaging, and highly collaborative. You drive the loan process by scheduling meetings, gathering complete customer files, engaging necessary third-party services, and keeping critical documentation moving smoothly to teams like Doc Prep and Credit Analysis. You deliver ongoing customer support by conducting post-closing check-ins, setting up payments, and managing loan files, covenants, and annual review scheduling. You coordinate internal operations—such as preparing weekly market meeting packets, clearing exceptions, tracking maturing loans, and collaborating with cross-functional teams to continuously refine workflow procedures.

In addition, you actively connect customers with internal bank specialists for additional products and services.

Experience

• Prior loan processing or credit experience
• Prior banking experience

Essential Skills and Knowledge

• High School diploma or equivalent
• Strong organizational, problem-solving, and interpersonal skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite or Google Suite
• Ability to quickly learn and navigate specialized banking software and systems

Desirable Skills and Knowledge

• A degree is business, finance, or accounting is a plus
• Prior title insurance experience
• Notary Public certification
• Bilingual in Spanish is a plus

Key Accountabilities & Responsibilities

• Coordinate loan administration process for loans in the pipeline
• Coordinate meetings with customers and the Relationship Management teams including kick-off and closing
• Coordinate collection of complete customer file
• Manage critical documents
• Coordinate with other teams to keep the loan process moving forward
• Post closing and payment communication
• Coordinate annual reviews
• Maintain complete customer loan files
• Coordinate customer connections with other team members in the bank
• Maintain knowledge of other bank products and services customer may need and facilitate appropriate connections

Coordinate and Manage Internal Processes

• Prepare weekly Market Meeting packets
• Coordinate for maturing loans and lines, upcoming rate changes, annual reviews and exceptions
• Assist with process and procedure development and maintenance and stay aligned with the Loan Operations team

• The opportunity to work for a community driven, employee owned business
• Highly competitive PTO, retirement and health care
• Opportunities for growth, development and learning
• Tuition Reimbursement

$22.00-$30.00 per hour based on experience and qualifications - other factors may be considered

Prolonged periods of working on a computer

In person at our Limon, CO location

8-5 Monday - Friday

High Plains Bank is proud to be an Equal Opportunity Employer