Branch Concierge

# Branch Concierge Hot Springs Branch - Hot Springs, SD 57747## Overview Category Banking ## Description
** Who We Are
*** We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission,  We Improve Lives.  

This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
** At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
*** Starting Pay:** $19.50 *(May increase with relevant experience.)
*** General

Purpose:

** The Branch Concierge serves as the first point of contact for members, delivering exceptional service through personalized interactions, efficient transaction processing, and proactive support. Acting as a branch concierge, the Branch Concierge assesses member needs, promotes digital and self-service solutions, and connects members with appropriate resources. The Branch Concierge position performs teller and operational functions, maintains cash accountability, assists with routine account servicing, supports branch operations, and ensures compliance with Credit Union policies and regulatory requirements while contributing to operational excellence, enhancing member loyalty and engagement.
** Essential Duties/Responsibilities:
*** Serve as a branch concierge by welcoming members, creating a positive first impression, assessing financial and service needs, managing lobby flow, and directing members to the appropriate service channels, team members, or resources.
* Deliver exceptional member service in person and by telephone using the ENGAGE Plus sales and service philosophy to build relationships, identify needs, resolve concerns, improve financial well-being, and recommend appropriate Credit Union products and services.
* Educate members on Credit Union products, services, digital banking tools, Interactive Teller Machines (ITMs), and self-service technologies, providing guidance and support to increase member confidence and adoption.
* Assist members with online and mobile banking services and digital banking tools and resolve routine member service concerns.
* Process member transactions, maintain accountability for assigned cash and negotiable instruments, complete balancing functions, perform vault management and cash control duties as assigned, and provide routine account servicing, including safe deposit box access, in accordance with established procedures
* Research account information, resolve discrepancies, assist with member and staff inquiries, and maintain account accuracy through reports, workflows, operational reviews, and assigned projects.
* Support branch operations and workflow by completing operational tasks, monitoring and addressing overdrawn accounts and delinquent obligations as appropriate, and contributing to overall branch efficiency and service delivery.
* Assess member lending needs and connect members with the appropriate Member Experience Consultant for loan products, guidance, and application support.
* Maintain knowledge of regulatory, operational, and technology…