Student Accounts Specialist

Work Week 37.5 hours; some weekends and evenings as required

Serves as the primary contact for student account management, overseeing billing, payment plans, collections, refunds, and account resolution while advising students and families on financial responsibilities, basic financial aid eligibility, available funding resources, and university payment policies. Provides cross-functional support across Student Accounts and Student Financial Aid, assisting with routine financial inquiries.

Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Hiring Range Budgeted starting salary is $18.60 to $22.00 per hour, depending upon experience

• Serves as the primary point of contact for an assigned student population, managing student accounts from enrollment through graduation while ensuring timely payment of tuition and other student fees. Provides proactive account management, financial counseling, and customer service to students and parents.
• Advises students and families on financial responsibilities, payment plans, basic financial aid eligibility, and available resources to support student success and account compliance. Monitors student payment plans, holds, and past due balances. Processes tuition payments (checks and/or credit payments and deposits), refunds, and payment plans utilizing Banner, Transact, and related systems.
• Researches, analyzes, and resolves student account inquiries, outstanding balances, payment discrepancies, and billing disputes. Works directly with students and families to develop payment solutions, reconcile accounts, counsel students regarding financial obligations, and facilitate timely resolution of delinquent balances. Monitors account activity, follows up on outstanding obligations, and supports collection efforts to ensure accounts remain in good standing and students can maintain registration eligibility.
• Provides guidance regarding financial aid programs, educational tax credits, loan disbursements, Veteran Affairs benefits, and University payment policies. Processes enrollment certifications accurately and a timely manner for Veteran Affairs as a School Certifying Official ( SCO ).
• Maintains knowledge of federal and state regulations, FERPA requirements, Department of Education guidelines, collection industry standards, Veteran Affairs regulations, and University policies and procedures. Ensures all activities are conducted in accordance with applicable regulations while maintaining confidentiality and accuracy.
• Processes student refund requests and advises students on the financial implications of withdrawals, enrollment changes, and account adjustments.
• Collaborates closely with Financial Aid staff to support the Return of Title IV (R2T4) process, ensuring accurate calculations, timely account updates, regulatory compliance, and clear communication with students and families regarding resulting financial obligations.
• Represents the Office of Student Financial Services at orientation programs, move in, open houses, and other campus events. Identify opportunities to improve processes creating an environment where student satisfaction is of primary importance.
• Performs other duties as assigned.

Posting Number PS1252P

Normal office situation

Associate’s Degree or Two Year University equivalent required.

Typically sitting at a desk or table. Light lifting or carrying, 25 lbs or less.

The ability to work effectively with diverse groups.

Required fields are indicated with an asterisk (*).

• What is the highest level of education attained?
  • GED
  • High School Diploma
  • Technical School, Certification or Apprenticeship
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Required Documents
Optional Documents

• Resume
• Cover Letter
• Letter of Recommendation - Staff
• Statement on Inclusive Excellence and Belonging

200 Bloomfield Avenue
West Hartford, CT 06117