Operations Executive

We are seeking an accomplished Operations Executive to provide strategic leadership across the bank’s operational platform and help drive the institution into its next stage of growth. This is a highly visible executive position for a banking professional who understands that exceptional operations require far more than efficient processes. They require disciplined execution, regulatory awareness, financial intelligence, strong controls, exceptional people leadership, and an unwavering focus on the customer and the bank’s long‑term objectives.

The ideal candidate is a seasoned banking operator who understands how the pieces fit together:
deposit operations, lending support, treasury services, client experience, technology, compliance, risk management, finance, staffing, and overall operational efficiency.

You will serve as a key partner to executive leadership, helping translate the bank’s strategic vision into practical operating priorities while ensuring the organization has the infrastructure, controls, talent, and processes necessary to execute successfully.

This is an opportunity for an executive who wants to influence the business, not simply manage a department.

• Provide executive leadership and strategic oversight for banking operations across multiple functional areas.
• Develop and execute operational strategies aligned with the bank’s business plan, growth objectives, financial goals, and risk appetite.
• Partner with the CEO and executive leadership team on strategic planning, organizational development, budgeting, forecasting, and long‑term growth initiatives.
• Evaluate the bank’s operating model and identify opportunities to improve efficiency, scalability, profitability, service quality, and risk management.
• Oversee and continuously strengthen operational policies, procedures, workflows, systems, and internal controls.
• Ensure operational practices remain aligned with applicable banking laws, regulations, regulatory expectations, and internal policies.
• Work closely with Compliance, BSA/AML, Risk, Internal Audit, Legal, Credit, Finance, and Information Technology to maintain a strong and coordinated control environment.
• Establish meaningful operational KPIs and executive reporting metrics to measure performance, identify trends, and support informed decision‑making.
• Analyze operational and financial data to identify inefficiencies, emerging risks, revenue opportunities, and areas for improvement.
• Lead initiatives designed to reduce operating costs without compromising service, compliance, controls, or the customer experience.
• Oversee operational support for deposit products, treasury management, loan administration, payments, account servicing, and other core banking functions as applicable.
• Ensure operational processes appropriately support commercial, business, private, and retail banking activities.
• Evaluate technology platforms, core systems, automation opportunities, and third‑party solutions to improve the bank’s operating capabilities.
• Lead strategic implementation of new systems, products, processes, and operational initiatives.
• Establish appropriate controls around operational risk, documentation, transaction processing, account administration, and exception management.
• Identify operational vulnerabilities and develop proactive mitigation strategies.
• Partner with senior lending leadership to ensure loan administration and servicing processes support sound credit practices and an effective customer experience.
• Work closely with deposit and treasury leadership to strengthen operational execution and support relationship growth.
• Ensure appropriate segregation of duties, controls, approvals, and escalation processes throughout the organization.
• Oversee…