Brow & Beauty Expert; Licensed Aesthetician or Cosmetologist

Brow & Beauty Expert (Licensed Aesthetician or Cosmetologist)

#CA06-3084

Santa Monica, California, United States

Regular

Full-time

Brow & Beauty Expert (BBE)

We’re Benefit Cosmetics , and we’re all about making beauty radically fee l good . Since 1976, we’ve been dreaming up unexpected answers to unmet beauty needs by producing iconic products like Benetint , The POREfessional , BADgal BANG!, and probably every brow product in your bag (what can we say, we are the world’s #1 brow brand, after all). W e’re a global brand in more than 60 countries, with thousands of Brow Bars, B outiques, and Be auty E xperts bringing our joyful approach to life every day.

As part of the LVMH Group, we pair prestige power with our indie spirit , and we’re just getting started. If you’re ready to bring the energy and help make laughter the best cosmetic , you’re in the right place !

Job Purpose

The Brow & Beauty Expert (BBE) is responsible for delivering excellent services, driving sales performance, ensuring client satisfaction, and maintaining a well‑organized boutique or brow bar environment with a cohesive team dynamic. The BBE contributes to the development of the brand’s image and reputation within their store and ensures exceptional client experiences while maximizing business performance.

Core Responsibilities

• Sales and Service Excellence
• Perform Benefit services, including waxing, tinting, laminations, and all other services offered on Benefit’s service menu; ensure all services are performed in compliance with all Benefit standards and techniques, as well as State Board guidelines, including hygiene, consultations, aftercare, etc.
• Actively promote and sell Benefit’s products by demonstrating expertise in their use, application, and benefits, making personalized recommendations.
• Facilitate smooth and accurate client transactions, ensuring a seamless client experience from start to finish.
• Achieve product and service sales goals on a daily, weekly, monthly, and annual basis.
• Proactively drive events and animations to generate business and improve client loyalty.
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
• Build strong customer relationships, encourage repeat visits, and drive client retention through rebooking and follow-ups.
• Address and resolve any client concerns or issues promptly and professionally.
• Teamwork and Operational Excellence
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
• Be an ambassador of Benefit Cosmetics and create desire for the brand with exceptional storytelling of the heritage and values.
• Support the execution of action plans, merchandising guidelines, etc.
• Ensure compliance with all Benefit Cosmetics and US Boutiques policies and procedures to maintain a consistent brand experience across all locations.
• Ensure the boutique is well‑maintained, clean, and organized to create an inviting and visually appealing environment for clients.

Working Conditions & Physical Demands

• Ability to test and apply products to skin.
• Physical capability for tasks that may involve lifting (up to 50 lbs.).
• Continuous standing/walking for a minimum of 8 hours.
• Continuous bending of neck , arms, torso, and legs for a minimum of 8 hours.
• Work in a fragrance-filled environment.
• Physical contact with clients/customers.
• Able to use a computer and MPOS for client transactions.

Requirements

• Must maintain compliance with state board regulations at all times .
• Maintain and display a valid state‑issued aesthetician or cosmetologist license for the work state. The employee is…