Patient Relations Assistant​/UKHC

Shift

Monday – Thursday, Day Shift; primarily 6:00am – 4:30pm (40 hrs/wk); other hours/schedule as needed.

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

This position is located off‑campus in Benton, KY. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone.

This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records.

Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No

Previous experience in customer service, healthcare, and/or administrative/clerical roles.

University of Kentucky