CMA Team Leader

Job Title

CMA Team Leader at White House Clinics

Lancaster, KY

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast‑paced, our teams enjoy being able to work collaboratively to support patients.

• Employer paid health, life & disability insurance
• 4 weeks of PTO
• Retirement plan with up to 4% employer match
• 8 paid holidays
• Alternate work schedules with a day off during the week

The Team Leader serves as the on‑site departmental supervisor, monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships, develop teams, and solve problems to better serve patients. This description is an addendum to the core position of the team leader and describes only the specific leadership responsibilities of the team leader.

• Establish the patient as the priority and focus work around the customer service experience for themselves as well as for the team.
• Supervise daily functions of the team, ensuring appropriate protocols and policies are followed.
  • Monitor the daily workflow for efficiency.
  • Reassign staff as needed or indicated by the Service Line Manager.
  • Ensure all departmental logs are completed appropriately and completely.
  • Approve daily timecards and ensure that team members arrive on time and take appropriate meal and break periods.
• Develop staff through coaching and training activities on a regular basis.
• Complete evaluations for staff on team.
• Build relationships amongst team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.
  • Collaborate through face to face and IM interactions with both providers and the dental and medical team leaders to solve issues that may present throughout the course of the day.
  • Participate in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.
• Triage patient complaints and issues and solve as able. Route complicated issues to the next level of management or appropriate department as needed.
• Share appropriate and pertinent information with team in timely manner.
  • Attend monthly and quarterly meetings to obtain organizational informational.
  • Lead monthly team meeting to share organizational information and deliver quarterly team trainings.
• Maintain records of vital statistics and other pertinent patient data including medical and social histories.
• Prepare patients for and assist with examinations.
• Conduct specified laboratory tests. Collect lab specimens, including blood, urine, stool, sputum, mucous, and skin sources.
• Administer injections and medications, dress wounds and incisions, interpret physicians’ instructions to patients, assist with emergency and minor surgery, and perform related tasks as directed.
• Clean and sterilize instruments and equipment, and maintain stock of supplies and medications.
• Record and develop electrocardiograms.
• Relay messages to providers, assist providers with prescription requests, phone in prescriptions to the appropriate pharmacy once ordered and instructed to by a provider.
• Other duties within the scope of practices as assigned by the provider and/or supervisor.

• Minimum Education:
  
  Completion of an accredited program for medical assisting or nursing program.
• Minimum
  
  Work Experience:
  
  Minimum 1 year medical office experience preferred.
• Required License:
  Current Kentucky Nursing license or Certification/Registration for medical assisting. Basic Life Support Certification through American Heart Association.

Successful applicants will be mature and well organized with pleasant personality and speaking voice. Knowledge of medical office procedures, basic computer skills, and patient flow in a primary care setting is preferred. Position requires skills in verbal and written…