Chief Operating Officer

Overview

The COO, in dyad partnership with the hospital’s CNO, is responsible and accountable for the safe and effective day-to-day operation of the appointed hospital. The COO will have direct responsibility for directing many of the hospital’s individual departments and functions. The COO is responsible and accountable for directing all appointed responsibilities along each domain of the “Triple Aim” (patient safety and quality, service, and financial performance).

• Developing, nurturing and improving a safe and cost-effective clinical culture that produce predictable patient outcomes;
• Developing, nurturing and improving a service culture that supports and engages employees, medical staff, patients and the community; and
• Developing, nurturing and improving a cost-effective operating culture that achieves established objectives.

At all times, the COO will conduct her/himself in accordance with ARH’s behavioral standards and will execute her/his duties in accordance with established laws, rules, regulations and standards of all applicable governmental, regulatory and accrediting bodies, and with the policies and procedures of the appointed hospital, region, and system.

Beyond those above, the primary duties of COO are generally described below. These essential functions are not intended to be, and should not be considered to be, a comprehensive list of duties or expectations.

Hospital Performance – COO is responsible and accountable for the performance of the appointed departments and functions. As such, COO shall develop and implement impactful strategies and plans to achieve established performance objectives along each domain of the Triple Aim.

• Patient Safety & Quality – COO is responsible and accountable for developing and sustainably improving a clinical culture within the appointed departments and functions that is safe, efficient, and consistently produces expected patient outcomes in a cost-effective way
• Accreditation – The primary role of accrediting and regulating bodies is to assure that participating providers have sufficient policies, practices and safeguards in place to assure delivery of safe and predictable services to patients. COO is responsible and accountable for adherence to all relevant standards of applicable accrediting and regulatory bodies (e.g. JC, DNV, CMS, OIG, etc.). COO will assure accreditation readiness within the appointed departments and functions at all times, whether those surveys are planned and expected or not.
• Service & Engagement – COO is responsible and accountable for sustainably improving the engagement and loyalty of the employees, medical staff and patients of the appointed hospital. In addition, COO is responsible and accountable for developing, nurturing and maintaining meaningful relationships with members of the medical staff and other providers, both independent and employed.
• Financial Effectiveness – COO is responsible and accountable for developing and sustainably improving an operating culture that conducts its daily activities in an efficient and cost-effective manner, and in which achieves established financial performance objectives.

Market Relevance – COO will participate in any and all strategic planning endeavors of the appointed hospital, and will embrace all commissioned strategies and plans intended to sustainably improve the appointed hospital’s role and relevance within the communities it serves.

Corporate Citizenry – COO is responsible and accountable for being a good corporate citizen. In addition to abiding by established policies and procedures, behavioral standards and other expectations, corporate citizenry includes but is not limited to: working effectively within ARH’s matrixed reporting environment; working effectively with local-, regional- and system-level resources; and embracing ARH’s commitment to optimizing the value of its “system-ness” (e.g. regionalization, collaboration, etc.).

Community Citizenry – COO shall at all times conduct her/himself in a personal and professional manner consistent with ARH’s behavioral standards. Beyond her/his personal membership and participation with the community, COO will…