Admitting Worker

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health
- Orange, UCI Health
- Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association.

Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Position Summary:

As an Admitting Representative responsibilities include interviewing and gathering complete and accurate demographic and insurance information to complete the registration process efficiently and expeditiously. Obtains authorizations and collects appropriate monies on cash accounts or accounts identified with deductible amounts due. Completes the Admitting packets with all appropriate forms for the department. Obtains appropriate signatures on all registration forms, and scans the appropriate forms. Completes insurance verification on accounts via data validation or passport, and breaks down charts for the appropriate departments.

Required Qualifications:

• Previous acute care hospital or related experience

Preferred Qualifications:

• High School diploma or equivalent
• Knowledge in Medical Terminology
• Previous Admitting registration or Business Office experience
• Previous Customer Service experience
• Computer and typing skills

Physical Requirements:

• Hearing and visual acuity
• Manual dexterity to perform keyboard functions
• Able to push wheelchairs
• Able to lift 25 pounds

Technical and Job Specific Skill:

1. Telephone Skills

Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.

2. Policy/Procedures

Is aware of and follows all hospital and department policies and procedures.

3. Teamwork

Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a nonthreatening manner. Offers assistance and promptly responds to requests.

4. Productivity –

Maintains high productivity and performs efficiently regardless ofwhether the work volume is high or low. Appropriately prioritizes work activities.

Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.

5. Registration –

Interviews patient or patient representative to obtain required identifying data for all required fields in the registration. Assigns appropriate rooms, accommodation codes based on the Nurses Station assignment.

Performs transfers and discharges correctly and in a timely manner. Coordinates telephone contact to physician offices or other facilities to obtain appropriate orders or authorizations.

6. Ice Single Account –

Reviews all registrations through ICE Single Account for accuracy before shift ends. Documents pertinent information in the FUS notes system. Updates all…