Unit Secretary

This position has the responsibility of receiving patients in a courteous accommodating manner. The ED Unit Secretary is responsible for performing a combination of registration and clerical duties to include the following:

Registration/ Business Office Duties:

- Register patient into the ED per Business Office protocols.

- Obtaining identifying information needed for any ED, In-patient, Observation and Swing-Bed admissions as well as other outpatient admissions.

- Obtaining the most up-to-date demographic information.

- Obtains necessary signatures, records, and all patient information regarding insurance as well as completing ER Logs.

- Responsible for collecting co-pay and payments when determined.

- Distributes Disproportionate Share Hospital Program (DSH) application to qualified patients and assist in completing application with patient and allocates appropriate paperwork to appropriate departments.

- Responsible for preparing Inpatient and Swing-Bed folders and ensuring that all required forms are accounted for.

- Responsible for generating down-time reports as assigned, such as daily census reports, Adhoc reports.

- Completing secondary duties such as Medicare Secondary Payer Questionnaires (MSP), completing Temps and monitoring Estates.

- Responsible for adding any needed registration supplies to requisition order in a timely manner.

- Update HAV Beds as required.

- Serves as backup for Switchboard and route incoming calls to appropriate personal or patients.

Secretary/Clerical Duties:

This position also has the responsibility of assisting nursing staff in the following secretarial and clerical functions:

- Assist in patient transfers including Air Evac, Life Flight, and ground transfers both scheduled and unscheduled.

- Accept phone calls related to transfers and document information/time on Transfer Checklist and EPD system and relay to nursing staff.

- Assist with form completion and making copies of forms during transfer of patients.

- Calling to request disc from Radiology Department during a transfer when needed.

- Responsible for working with nursing to setup counseling session via Ipad with Pennyrile Mental Health and ensuring Ipad is charged.

- Assist with setup of Cyracom Video Interpretation services when needed.

- Assists with answering phones and routing calls to referral hospitals as directed by the registered nursing staff.

- Direct family members to waiting areas and answer questions as appropriate.

- Overhead paging.

- Obtain supplies needed for patient care in the Emergency Department as assisted.

- Work with nursing to ensure the correct chief complaints is loaded in system for proper documentation.

- Ensure EMTALA and HIPAA guidelines are upheld within the
- Other duties as assigned.

Education:

High School Diploma or Equivalent. Associates Degree Preferred.

Licensure/Certification /Registration:
Certified Nurse Assistance (CNA) or Medical Assistance (MA) preferred but not required.

Experience:

Experience with Computer/Data Entry;
Medical Terminology preferred. Proven customer service skills. Able to work in a high volume/fast-paced environment. Ability to work with sensitive and confidential information. 1 - 2 years experience in healthcare setting preferred.

Shift: Monday AM and Wednesday PM