Patient Service Representative- Dental

Location: Baker Victory Health Care Center |
Full-Time

Schedule: Monday-Friday, 8:00am-4:00pm

Pay Range: $18.32 - $24.43/hour

Bring your customer service skills and friendly energy to a role that truly makes a difference! At Baker Victory Health Care Center, we provide high-quality, affordable dental care to our community, including individuals with special needs.

As our Patient Service Representative, you’ll be the welcoming face at our front desk — greeting patients, scheduling appointments, verifying insurance, and keeping things running smoothly in a fast-paced environment.

• 1–2 years of administrative experience (dental office a plus)
• Strong customer service and multitasking skills
• Comfort using computers (Next Gen experience a plus)
• High school diploma required;
  Associate’s degree preferred

• Make a positive impact every day
• Be part of a collaborative, supportive team
• Gain valuable healthcare experience
• Competitive pay and benefits

The Baker Victory Health Care Center provides high quality and affordable dental care to our patients. We serve a variety of patients from the community, including individuals with intellectual and developmental disabilities or other special needs. The Patient Service Representative will perform front desk responsibilities related to the check-in, check-out, insurance verification, scheduling of patients, and preparing the office for next day’s patients.

This position is fast paced and high volume, serving up to 100 patients per day.

• Answering phones, scheduling and confirming appointments, collect appropriate demographic and insurance information from patient or representative.
• Performs administrative duties such as copying correspondence, insurance cards, preparing mailings and the collection and distribution of mail and messages.
• Ensures accurate data entry.
• Managing patient insurance verifications utilizing other 3rd party payer portals verification systems.
• Demonstrates friendly, courteous attitude in all communications.
• Operating computer using dental practice management software, internet and other vendor related programs.
• Maintain a neat and orderly work environment.
• Check patients in and out.
• Runs daily reports consistent with the needs of the dental center
• Any other duty as assigned by your Supervisor.
• Employee is expected to perform specific roles and duties as outlined below:

• Verifies and analyzes insurance plans, benefits, and coverage and updates insurance master in Eaglesoft. Communicates appropriate and relevant information to healthcare center team.
• Reviews patient accounts and evaluates balances owed; negotiates payment terms collecting outstanding balances prior to next scheduled visit/treatment
• Requests, verifies, and scans prior authorizations/referrals
• Stays abreast of plan coverage changes educating team members
• Coordinates scheduling efforts with department dental professionals

• Prepares and submits pre-determination inquires to 3rd party payers including radiology films and additional clinical documentation
• Provides follow up notification to patient on approval or denial of coverage; schedules approved procedures
• Prepares patient pre-determination financial responsibility letter according to coverage and plan cost share guidelines; informs patient of financial responsibility
• Reviews terms of services with patient, guardian and notifies dental team of the approval or denial of the predetermination

• Post payments and denials
• Utilizes denial reports to assess root causes of dental claim denials monitor denials for frequency,…