C​/S Social Service Specialist

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

The Social Service Specialist I is the first point of contact for all clients and public entering the center. By conducting the first interview, you’ll assist clients by assessing their needs and determining the appropriate services or programs for them. For those who are ineligible, you’ll provide referrals to outside services. You will follow the Family Support Operational Plan and Structure procedures and the Note Assessment and Plan (NAP) standards when documenting.

You’ll perform other related duties as assigned.

• Provides information and referral services to enable clients to meet individual needs.
• Informs individuals of Federal, State and local programs/services available.
• Acts on behalf of individual or group to obtain services if necessary.
• Maintains record of all requests for services and classifies them.
• Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned.
• Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities.
• Provides transportation and schedules clients eligible for assistance.

• Six months experience in record keeping.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits. The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.