Operations Manager - In-Home ABA Services

Key Autism Services is growing and we are looking for an Operations Manager of In-Home ABA Services!

M-F 9am-5pm with flexibility

Up to $55,000 per year + bonus incentives

This is a remote role but will require the candidate to live within commuting distance and travel to our in-home regions in and around Boston, MA.

The OM of In-Home Services will work in collaboration with the Regional Director and other members of the leadership team to manage the day-to-day operational needs of the organization’s in-home ABA services.

The Operations Manager will be primarily responsible for supporting efficient service delivery across the assigned region, including behavior therapist staffing and scheduling, client and staff support, new hire onboarding, retention, operational reporting, and coordination of day-to-day service needs.

The Operations Manager will serve as a key operational resource for Behavior Therapists (BTs), BCBAs, clients, and families, helping to ensure that staffing and scheduling needs are addressed promptly and that operational barriers to service delivery are identified and resolved.

Behavior Therapist experience is required for this position. The ideal candidate will have direct experience providing ABA services as a Behavior Therapist/RBT and a strong understanding of the day-to-day operational needs of in-home ABA services.

• Manage the day-to-day operational needs of the assigned in-home service region in collaboration with clinical and operational leadership.
• Create, maintain, and optimize Behavior Therapist and client schedules based on clinical recommendations, staffing availability, client needs, geographic considerations, and organizational priorities.
• Coordinate daily and ongoing schedule changes resulting from cancellations, staff availability, vacations, holidays, discharges, new admissions, and changes in client needs.
• Monitor staffing and identify coverage needs to support consistent delivery of clinically recommended hours.
• Coordinate Behavior Therapist hiring, onboarding, orientation, and assignment to clients in collaboration with clinical leadership and Human Resources.
• Support Behavior Therapists in navigating operational questions, scheduling concerns, client assignments, documentation expectations, and other day-to-day needs.
• Serve as an operational point of contact for Behavior Therapists and assist in resolving barriers that may impact staff satisfaction, engagement, and retention.
• Coordinate the new client onboarding experience, including communication regarding start dates, staffing, scheduling, introductory information, and other operational needs.
• Coordinate with BCBAs and clinical leadership regarding client staffing, schedule changes, service interruptions, and other operational concerns.
• Monitor client and staff satisfaction and develop or support initiatives designed to promote retention.
• Prepare and maintain weekly/monthly operational reports and key performance indicators (KPIs) for regional leadership.
• Assist leadership in developing and implementing operational goals and initiatives to support regional growth and service delivery.
• Monitor staffing and operational metrics to identify trends, barriers, and opportunities for improvement.
• Support business development and community outreach initiatives, including building and maintaining relationships with community partners.
• Research and initiate community partnerships that may support client access, organizational growth, and community awareness.
• Respond to client, family, and staff operational inquiries in a timely and professional manner.
• Ensure organizational policies and procedures are followed and maintained across the in-home service region.
• Assis…