Financial Counselor

Financial Counselor, Days, Full-time(Patient Access)

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

Kid Town Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Serves as a financial resource for patients by providing guidance on financial assistance programs, insurance coverage, and payment options. Assists patients in meeting financial obligations through counseling, application processing, and payment arrangements. Functions as an extension of the business office by supporting billing, collections, Medicaid enrollment, and financial clearance processes while ensuring confidentiality and excellent customer service.

Key Responsibilities and Essential Functions

Good Faith Estimates & Financial Clearance (30%)

• Process all Good Faith Estimate (GFE) requests from internal and external sources
• Prepare and distribute completed GFEs via email, fax, or mail
• Communicate cost estimates clearly to patients
• Contact patients after GFE delivery to provide counseling and payment options
• Support financial clearance prior to scheduling services
• Ensure compliance with applicable regulations and internal policies
• Maintain confidentiality of all patient financial information

Financial Assistance Administration (30%)

• Provide financial assistance applications and guidance to patients
• Collect and verify all required documentation prior to submission
• Process submitted and returned applications according to policy
• Generate approval, denial, and incomplete application letters
• Process financial assistance adjustments within the system
• Track and maintain financial assistance records and spreadsheets
• Generate and send expiration notices to patients
• Ensure all processes comply with confidentiality standards

Payments, Collections, and Customer Service (20%)

• Counsel patients regarding billing, balances, and payment options
• Collect and post patient payments (in-person, phone, and system-based)
• Establish and maintain payment plans and contracts
• Manage recurring payments and autopay systems
• Respond to billing inquiries and resolve patient concerns
• Handle inbound calls and walk-in customer service requests
• Maintain professionalism when addressing…