Supervisor-Surgery Scheduling-Vascular Clinic

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and Compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Oversees the day-to-day operations of the surgery scheduling area by monitoring the daily schedules to meet the physician’s requested blocks and surgical times; works directly with the surgical care team for accurate schedules for inpatient/outpatient services.
• Ensures surgical data entered for the case, patient and required resources is accurate and following the physician’s request.
• Ensures all surgical requests made by physicians/office staff, electronically or verbally, are completed daily to meet their and patient’s expectations.
• Responsible for overseeing and coordinating the daily charge capture for surgical charges, monitoring, revenue integrity, procedure case updates and medical device tracking requirements.
• Monitors input of surgical supply charges/implants and collaborates with Patient Financial Services to ensure all charges are entered no later than five days after service; goal is to be no more than three days.
• Performs audits weekly for all charge capture processes utilizing reports, schedules and other identified revenue processing tools for assigned departments in preparation for month end reporting.
• Captures physician requests for ad hoc reporting and attempts to satisfy request within 72 hours.
• Exercises complex problem solving techniques, collection/data entry, and evaluation and reporting of statistical concepts, defining problems, establishing facts and draws valid conclusions.
• Oversees customer communication, positive or negative, by means of receiving calls, meeting with customers, data input, written/verbal communication, problem delegation/resolution, process improvement, statistical reporting and presentation.
• Maintains a positive working relationship with physician’s offices and ancillary departments and communicates and consults with leadership as it relates to improving customer satisfaction.
• Ensures all required authorization/pre-certification have been accurately collected along with the CPT and ICD
  10 codes to ensure optimum reimbursement from all payors.
• Assists leadership with adherence to the departmental budget.
• Conducts monthly staff meetings to provide feedback on unit operations, discuss problematic issues and introduce new procedures and/or regulations.
• Supervises all assigned staff to include hiring, orienting, training, evaluating and coaching; escalates employee performance concerns to leadership and provides documentation for counseling and performance improvement plans (PIPs) as necessary.
• Develops work schedules proficiently, changes in staffing roles and work assignments based on department needs; revises schedule to ensure effective coverage at all times, including working within department due to staffing shortage.
• Performs other duties as assigned.
• Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
• Ability to work collaboratively in a multidisciplinary team
• Ability to analyze issues, identify root causes, and develop solutions
• Critical thinking skills
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to adapt quickly to changing priorities and unexpected situations
• Knowledge of Scheduling, insurance verification, benefits and authorization to include CPT and ICD
  10 coding
• Written and verbal communication skills
• Knowledge of Medical Terminology, hospital based federal rules, regulations and procedures