Patient Navigator-Family Medical Center

Patient Navigator

Join our dedicated team at the Henry Ford Family Medicine-Little Mack office, where we proudly serve Detroit's east side and the Grosse Pointes. As a community anchor, our location offers a unique blend of neighborhood charm, with nearby lakefront parks and historic architecture. Our team is committed to providing exceptional care and fostering strong community connections, ensuring that every patient receives the support they need to thrive.

As a Patient Navigator, you will play a vital role in coordinating access to health-related services for our clients. You will guide them through the healthcare system, ensuring they receive the care and resources they need. Your work will directly impact the well-being of our patients and strengthen our community ties.

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

• Identify potential clients, complete initial needs assessments, and maintain follow-up to ensure appropriate guidance to health services.
• Provide informal counseling, education, and social support to clients.
• Assist clients with utilizing available resources, including scheduling medical appointments and accompanying them to appointments.
• Help clients complete medical program applications.
• Develop and maintain strong working relationships with external and internal contacts.
• Maintain accurate client records by documenting all contacts, services provided, and outcomes.

• Ability to identify potential clients and complete needs assessments.
• Skills in providing informal counseling, education, and social support.
• Experience in assisting clients with resource utilization and application completion.
• Proficiency in maintaining accurate client records and documentation.

• Experience working in a healthcare or community support role.
• Familiarity with local health resources and community agencies.

At Henry Ford Health, we foster an environment of collaboration and growth, where you can contribute to mission-driven work that makes a real difference. You’ll have access to continuous learning opportunities, allowing you to develop your skills and advance your career while being part of a team that values your unique contributions.

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations.

Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health:
Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.