Assistance Program Representative

The Employee Assistance Program (EAP) Representative provides supportive services to MBTA and MassDOT employees, retirees, and their family members, as it relates to issues that will affect the employee’s ability to perform job duties, work life balance, and quality of life. Services include crisis intervention, brief, solution-focused counseling, psychological first aid, referrals for goods or services; educational programing for agencies and/or employees;

support for supervisors. The selected candidate will also participate in the development and implementation of programming to assist the MBTA and MassDOT in maintaining a drug-free workplace for all employees. They will be responsible for DOT Substance Abuse Professional (SAP) evaluations, education, treatment, referrals, and follow-up services. They will be required to adhere to work procedures consistent with agencies’ policies and deliver services as assigned in MBTA locations and MassDOT offices statewide.

The selected candidate will monitor compliance with MBTA/MassDOT policies and performance by employees as assigned to meet established goals.

• Deliver effective EAP services that support employee wellbeing and workplace performance.
• Conduct SAP evaluations, psychoeducation, treatment referrals, follow-up services, and testing requirements as required by 49 CFR part 40, Subpart O.
• Conduct assessments to identify employees’ issues and develop appropriate intervention strategies, including referring employees to appropriate agency or community resources and coordinating satisfactory transitions from EAP services.
• Provide short term, solution focused, confidential counseling for employees experiencing a range of personal, job-related, mental health, substance abuse, and/or family/relationship concerns.
• Represent EAP across MBTA and MassDOT locations for consultation with management or employees to assist in the identification and resolution of employee performance issues related to personal challenges, including but not limited to health, marital, financial, alcohol, drug, legal, emotional, stress, or other concerns.
• Conduct regular follow-ups with employees to ensure the effectiveness of interventions and programs.
• Collaborate with management, supervisory personnel, and Human Resources to identify, assess, and resolve workplace or productivity issues that impact organizational objectives.
• Provide immediate emotional support and crisis intervention to employees, supervisors and management in crisis/emergency situations and when requested.
• Develop and/or deliver educational programs and workshops on various health and wellness topics, including all drug and alcohol required trainings.
• Maintain documentation and records as required by the MBTA and MassDOT as well as state and federal regulations, including tracking and reporting on EAP utilization and outcomes.
• Maintain strict confidentiality and adhere to ethical standards while handling all client information in accordance with legal and ethical standards, including laws and regulations.
• Actively participate in clinical supervision, including group and individual meetings.
• Maintain professional licenses and qualifications while keeping abreast of emerging trends, research, and best practices in the Employee Assistance Program (EAP) field.
• Participate in a rotating on-call schedule, shared among program staff, to provide coverage 24/7 including overnight, weekends, and holidays.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

• No direct reports.

• A Bachelor’s Degree from an acredited institution
• Eligible for Qualification…