Front Desk Specialist - Pine Hills

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality oflife.

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded “Best and Brightest Companies to Work for inthe Nation” for five consecutive years.
• Awarded “Top 100
  
  Workplaces for Growing Families” by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Responsible for greeting patients, patient registration, financial counseling, establishing and maintaining accurate patient records in the computer. This position may require some medical and dental front desk responsibilities.

• Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
• Participate inteam meetings to communicate and address patient care and operational requirements.

• Greet patients with a smile and introduce self.
• Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Provide prompt and accurate service to promote patient loyalty.
• Excellent communication skills and problem-solving abilities.
• Obtain accurate patient demographic information and Pharmacy of choice.
• Copy insurance cards/driver’s license.
• Keep patient apprised of wait times.
• Collect applicable co-pays.
• Accurately schedule all patient appointments.
• Record all cancellations and No Show’s; send “No Show” letter.
• For scheduled patients – maintain a “quick call” list for cancellations.
• Accept patient payments; stamp back of checks (obtain driver’s license number and signature); enter account number on credit card receipt.
• Post payments to computer accurately and in timely manner (no later than one day after payment is received).
• Prepare revenue for bank deposit and give to Center Manager for timely depots.
• Prepare and balance daily Operator/Location Close Report; obtain Manager signature

• Answer telephones;transfers call to appropriate staff.
• Take messages andplace them in designated area.
• Answer phone queries from other facilities, public health units, etc.
• Manages Outlook mail and calendar daily.
• Demonstrates practical knowledge in the use of the computer terminal.
• Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
• Enter patient datainto computer, update yearly or as needed.
• Assist patients with billing problems.
• Assist patients with Medicaid eligibility application and/or other payer programs.
• Respond toquestions regarding patient balances, collections, and insurance.

• Discuss supplies required for downtime procedures.
• Generates end-of-day closing reports and procedures.
  
  Balances cash, checks and credit card charges.
• Maintain confidentiality of patient information.
• May be required totravel to other CHC locations.
• Perform other duties as assigned or necessary.

• High school diploma or equivalent required.

• 1 year of front office experience including Electronic Medical Records preferred.
• Exceptional customer service skills.
• Experience with Care Credit financing preferred.