Director, Patient Support Services

Uro Gen is a biotech company dedicated to developing and commercializing innovative solutions that treat urothelial and specialty cancers. We are fundamentally changing the way patients are treated for urologic cancers.

Watch our New Horizons in Bladder Cancer event and discover why it’s an exciting time to join Uro Gen® Pharma. Join us and be part of the team that will redefine the future of urological cancer treatment. Behind every Uro Gen innovation is the inspiration to empower uro-oncology patients with life-changing treatments.

At Uro Gen, our people are our greatest asset. We cultivate a culture built on collaboration, creativity, and continuous growth. Uro Gen is a dynamic, rapidly expanding organization with an unwavering focus on improving the lives of patients because they deserve better

The Director, Patient Support Services is responsible for oversight of the day-to-day tactical execution, operational management, and continuous optimization of the company’s uro-oncology hub and Patient Support Programs. Reporting directly to the Senior Director, Patient Support Services, the Director serves as the primary operational lead ensuring a friction-free experience for patients and providers. This role requires a hands‑on leader with deep expertise in complex buy‑and‑bill distribution channels, medical benefit processes, and order processing.

The Director translates strategic plans into actionable program workflows, managing external vendors, patient assistance programs (PAP), and copay offerings to maximize patient access and remove commercial barriers.

• BA/BS required; MBA preferred
• Minimum 10 years pharmaceutical or relevant experience and a history of strong performance
• Candidate must demonstrate proactive communication strategy, innovation, collaboration and analytical skills, as well as excellent overall business acumen
• Strong understanding of medical benefit process and the needs of patients and provider to understand access from payers, including Prior Authorizations and Appeals
• Must be capable of managing and prioritizing multiple priorities
• Must demonstrate excellent leadership skills with the ability to work effectively in a matrix and unstructured environment
• Interpersonal flexibility to effectively interact with a broad range of personnel.
• Advanced communication and presentation skills required
• Experience leading and managing people and project teams with or without direct report authority
• This position requires occasional travel for required meetings, training, etc

• Customer
  
  Experience:
  
  Ensure exceptional customer experience of access and affordability programs to exceed customer expectations, consistently work to optimize and create an improved customer experience to better meet the evolving needs of healthcare providers, caregivers, and patients.
• Day-to-Day Operations: Oversee the daily operations of the hub, establishing, auditing, and updating program business rules and associated documentation.
• Buy-and-Bill Oversight: Maintain direct operational oversight of complex buy‑and‑bill processes, claims reimbursement coding, and medical benefit approvals.
• Prior Authorization Support: Optimize the internal hub workflows to reduce administrative friction for offices navigating complex prior authorization and medical benefit structures.
• Affordability Programs: Oversee operations for patient assistance programs (PAP), copay assistance, and foundation support.
• Access Tools: Collaborate cross-functionally to design stakeholder‑centric tools and resources that simplify the provider onboarding and enrollment process.
• KPI Management: Act as the primary daily liaison with third party vendor(s), tracking performance metrics including…