Senior Director - Access & Innovation

## Senior Director - Access & Innovation - UW Medicine Apply:
Hybrid (telework 3 days or more per week):
Seattle, WA:
Full time:
Posted Today:
REQ
- ** Job Description
**** UW Medicine-Access and Innovation
** has an outstanding opportunity for a
** Senior Director.
**** WORK SCHEDULE
*** 100% FTE
* Hybrid Schedule
** DEPARTMENT DESCRIPTION
** UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Access is one of the key initiatives for UW Medicine's Financial Transformation Initiative (FIT). FIT is critical to UW Medicine's financial success and currently sponsored by UW Medicine's Board and Senior Leadership Team.
** POSITION HIGHLIGHTS
** The Senior Director of Access & Innovation provides strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This position is responsible for advancing a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration.
** PRIMARY RESPONSIBILITIES
*** Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
* Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
* Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
* Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
* Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
* Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
* Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
* Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
* Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management  
** MINIMUM QUALIFICATIONS
*** Bachelors degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field
* Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations
* At least five years of direct people management AND five years in access, clinic operations, or IT (Epic-specific experience)
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.  
** ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to…