Aesthetics Coordinator

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Tigard, OR, US

6 days ago Requisition

Salary Range: $25.00 To $32.00 Annually

The Aesthetics Coordinator is charged with helping patients navigate the aesthetic process and serves as a liaison—or translator—between the patient and the provider. This person is also a conduit between the VP, Aesthetics, and the DAT team. The coordinator is responsible for building and maintaining relationships with our patients and delivering consistent customer service experience, schedules appointments, helping to sell products and maintains a smooth flow of other operations while achieving sales and budget goals.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Serve as the primary liaison between cosmetic patients and providers, ensuring a seamless and welcoming experience throughout every stage of care.
• Educate patients on available aesthetic treatments, skincare products, treatment (pre and post) expectations, pricing, and maintenance recommendations while helping them make informed decisions that align with their individual goals.
• Develop personalized treatment recommendations in collaboration with providers and thoughtfully introduce complementary services and retail products when appropriate.
• Respond promptly (time frame to correspond with technological access) and professionally to patient inquiries via phone, email, text messaging, online scheduling, social media and in person.
• Coordinate consultations, treatment appointments, follow-up visits, procedure scheduling post-treatment care and future treatments, often as part of a treatment plan.
• Prepare treatment plans, review pricing, discuss package options, and provide financing information when applicable.
• Conduct outbound calls/texts/emails/etc. to prepare patients for upcoming appointments, confirm treatment instructions, follow up after procedures, and reconnect with existing patients regarding future treatments, promotions, and events.
• Contact patients who have expressed interest in Cosmetic Services through our Cosmetic Campaign tracker (and/or other platforms) to facilitate and schedule consultations with our Aesthetic Providers.
• Assist providers with scheduling adjustments, treatment flow, and maximizing clinical efficiency and productivity throughout the day.
• Address patient questions, concerns, and service recovery opportunities with professionalism and compassion while working collaboratively with leadership to ensure the highest level of patient satisfaction.
• Identify opportunities to improve workflows, enhance the patient experience, and contribute to the continued growth and success of the aesthetics department – aligning with or exceeding department goals.
• Assist with planning, marketing, and supporting aesthetic events, educational seminars, open houses, and promotional campaigns.
• Prepare treatment rooms before procedures by ensuring all equipment, supplies, products, and instruments are organized, stocked, and ready for patient care.
• Escort patients to treatment rooms, review treatment plans, obtain standardized before-and-after photographs, ensure required consent forms are completed, and answer patient questions within scope.
• Apply topical anesthetic (numbing cream) according to provider and state protocols and monitor appropriate timing prior to procedures.
• When appropriate, assist providers during cosmetic procedures including injectables, laser treatments, microneedling, PRP/PRF procedures, skin resurfacing,…