Director, Respiratory Patient & Access Marketing Lead

At Amgen, if you feel like you're part of something bigger, it's because you are.

Since 1980, we have helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas
-Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let's do this. Let's change the world. In this vital role, the Director, Patient Experience & Access Marketing will lead the patient experience strategy for the respiratory portfolio, connecting brand priorities with the access & reimbursement capabilities that support patients’ ability to receive prescribed therapies.

As a member of the Patient Experience Center of Excellence within Patient Access & Reimbursement (PAR), the Director will serve as the respiratory Patient Experience Lead and the primary PAR interface to the brand team.

The Director will own post-script journey effectiveness and prioritization, bringing the right PAR capabilities into planning early and aligning partners around the outcomes that matter across the patient and provider experience.

• Lead the PAR relationship with the respiratory portfolio as the single Patient Experience Lead, integrating PAR and cross-functional partners around a shared view of the patient and provider journey.
• Lead the patient experience and access marketing strategy with brand partners, integrating Patient Support priorities into brand strategy and dynamic planning, to address patient and provider needs, access barriers, and PAR enterprise priorities
• Design future-state patient and HCP journeys for the respiratory portfolio and define service model requirements across PAR capabilities.
• Lead the Tezspire Patient Journey working team and bring Patient Support Operations, Field Capabilities, Patient Engagement & Affordability, Business Technology, and Analytics partners into brand planning and ongoing decisions with dedicated, regular collaboration.
• Chair the monthly Portfolio Journey Council; set the agenda, review journey performance and access barriers, manage the improvement pipeline, assign follow-up, and maintain clear decisions and accountabilities.
• Govern intake and prioritization of portfolio requests, assess their patient journey value with capability partners, and develop recommendations for PAR and brand prioritization and investment decisions.
• Use patient, caregiver, provider, field, payer, competitive, and operational insights to identify unmet needs and friction across the journey, including delays to therapy, and recommend measurable improvements.
• Partner with PAR Analytics and capability teams to define journey objectives, scorecard measures, and performance narratives; deliver QBRs and executive updates that connect results to decisions and actions.
• Collaborate with capability leaders to translate portfolio needs into capability roadmaps and service requirements, and monitor whether agreed solutions improve the patient and…