Hotel Front Desk Receptionist

Overview

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Be able to work on your feet for a typical shift of 8 hours in a dynamic, fast-paced environment

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Must be able to stand on your feet for 8 hours during a typical shift

$12.50 hourly