Hotel Front Desk Clerk

Responsibilities

• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria

This hotel is the newest prototype for Hampton Inn. This modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth!

Hampton by Hilton