Director, Operations - Clearwater , FL

## Description
** About Five-Star Audio Visual
** Founded in 1995, Five-Star Audio Visual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events.

For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences.

At Five-Star Audio Visual, our people are the foundation of everything we do. As an independent company, we are free to focus on what matters most: long-term partnerships, exceptional service, and investing in our teams.

Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every event. We believe great AV is about more than equipment; it's about people who care deeply about execution, client confidence, and guest experience.

Joining Five-Star means working in a collaborative, forward-thinking environment where leaders are trusted, growth is encouraged, and your impact is visible every day.
*
* Reports to:

** Director, Event Production
** Work Environment
** This position operates within a luxury hotel or resort environment where Five-Star Audio Visual serves as the exclusive audiovisual partner.

The Director, Operations is the senior operational leader responsible for the overall performance of the audiovisual operation within an assigned venue or portfolio of venues. This role provides strategic direction, operational oversight, financial leadership, and team development while maintaining the highest standards of customer service, hospitality, and event execution.

The Director, Operations works closely with hotel executive leadership, clients, sales teams, production teams, and corporate leadership to ensure operational excellence, client satisfaction, profitability, employee engagement, and long-term partnership success.

This position requires advanced leadership capabilities, strong financial acumen, operational expertise, technical knowledge, strategic thinking, and a commitment to hospitality-driven service.
** What You Will Be Doing
** As a Director, Operations, you will be responsible for the overall management and performance of the audiovisual operation while ensuring alignment with company objectives, hotel partner expectations, and client needs.

The Director, Operations oversees operational performance, financial results, inventory management, staffing strategies, team development, client relationships, equipment utilization, service delivery, and continuous process improvement. This role establishes operational standards, develops future leaders, drives profitability, and ensures Five-Star Audio Visual consistently delivers exceptional event experiences.
** Essential

Duties & Responsibilities
**** Operational Leadership
*** Provide overall leadership and direction for daily audiovisual operations.
* Ensure the operation maintains the highest possible level of service excellence, efficiency, and professionalism.
* Oversee workflow management, event execution standards, inventory control, equipment utilization, and operational processes.
* Implement and support company operating policies, procedures, and best practices.
* Monitor operational performance and develop action plans to improve productivity, quality, and efficiency.
* Attend and participate in hotel leadership meetings, BEO meetings, operational reviews, and strategic planning sessions.
* Maintain a current, secure, and accurate inventory while ensuring equipment readiness and quality standards.
* Develop and implement operational strategies that support company growth and venue performance goals.
* Maintain knowledge of local competition, industry trends, emerging technologies, and hospitality best practices.
** Financial Leadership
*** Achieve budgeted revenue, profitability, utilization, and operational performance objectives.
* Manage expenses and identify opportunities to improve financial performance and operational efficiencies.
* Oversee labor planning, staffing utilization, inventory investments, and equipment deployment strategies.
* Review event opportunities and operational plans to…