Receptionist - Wooflands in McMurray

Create the confidence that begins every pet’s stay. As a Wooflands Receptionist at Wooflands Pet Care Center in McMurray, you will shape the guest experience through warm hospitality, accurate reservations, thoughtful communication, and precise coordination of pet care services. Your attention to detail and ability to anticipate needs will help guests feel their pets are in capable hands while giving you the opportunity to build valuable expertise in luxury hospitality, guest relations, and front-desk operations.

• A welcoming arrival and departure experience through personalized service, accurate guest information, and thoughtful coordination with the teams caring for each pet
• Seamless access to the right pet care experience by coordinating reservations, grooming and daycare appointments, activities, group programs, and related guest needs
• Confidence in each pet’s readiness for service by verifying required vaccinations and coordinating documentation with owner-provided veterinarians
• A precise and trustworthy financial experience through accurate billing, payment processing, daily accounting, closing reports, and end-of-shift reconciliation
• Stronger department performance by identifying opportunities to recommend appropriate services and upgrades, support retail sales, and contribute to inventory and sales goals
• Clear communication that keeps guests, service providers, and colleagues informed through responsive calls, messages, accurate information, and thoughtful follow-through
• A polished front-desk environment through organized records, accurate data entry, cleanliness, and attention to current department and resort information
• A strong foundation for a hospitality career by developing expertise in guest relations, reservations, service recovery, financial accuracy, sales, and operational coordination

• A highly visible front-of-house role where your service and attention to detail directly shape the experience of pets and their owners
• A dynamic environment blending guest relations, reservations, service coordination, retail, and financial responsibilities
• Frequent interaction with pet owners, veterinarians, service providers, and colleagues, creating opportunities to strengthen communication and relationship-building skills
• Regular use of reservation, front-desk, data-entry, cash-handling, and accounting systems
• A fast-paced operation where composure, accuracy, organization, and follow-through are essential
• A physically active environment requiring extended periods of sitting or standing and the ability to lift and carry up to 40 pounds
• A flexible schedule that includes days, evenings, weekends, and holidays based on operational needs

• A genuine hospitality mindset and the ability to create confidence through warmth, professionalism, and knowledgeable service
• An organized, detail-focused approach that keeps reservations, guest needs, financial transactions, and changing priorities moving accurately
• Strong communication skills that help you build positive relationships with guests, service providers, veterinarians, and colleagues
• Sound judgment and composure when responding to questions, concerns, unexpected situations, or competing demands
• Pride in accuracy and accountability, particularly when handling guest information, reservations, payments, and service details
• Initiative to anticipate needs, follow through on commitments, and contribute wherever support is needed to keep the operation moving
• Curiosity and willingness to learn new systems, procedures, and aspects of the pet care operation
• A positive, dependable approach to teamwork and the energy to remain engaged throughout an active and varied workday

• High school diploma or…