Assistant Director, Housekeeping & Laundry

** Job Description
** At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm.

We’re currently seeking a Assistant Director of Housekeeping to lead our Housekeeping team , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.  The Assistant Director of Housekeeping and Laundry is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.  

Inside tip:
Leading by example may lead you to incredible growth opportunities.
** PRINCIPLE DUTIES AND RESPONSIBILITIES
** Leadership & Strategy Support
* Partner with the Director of Housekeeping to develop, communicate, and execute departmental strategies aligned with property and brand objectives.
* Support departmental goal setting and assist in holding housekeeping leadership accountable for performance outcomes.
* Act as the Director’s delegate in their absence, ensuring continuity of operations and leadership presence.### Laundry Operations Support
* Support the Director of Housekeeping & Laundry Services in the oversight of Laundry operations, including in-house and/or outsourced laundry services.
* Assist with monitoring linen and uniform availability to support daily operational needs across guestrooms, public areas, and team member programs.
* Help track linen inventory levels and par requirements; report variances, loss, or quality issues to the Director.
* Support laundry production planning to ensure timely turnaround of linens and uniforms.
* Assist with monitoring laundry quality standards, including cleanliness, presentation, and proper handling of linens and uniforms.
* Partner with Laundry Leadership, Engineering, and housekeeping teams to support safe equipment operation and timely resolution of operational issues.
* Gain working knowledge of laundry systems, workflows, and vendor processes to ensure operational continuity in the Director’s absence.
* Support sustainability initiatives related to laundry operations, including water, energy, and chemical usage awareness.

Operational Oversight
* Oversee daily housekeeping operations, ensuring compliance with all policies, procedures, and brand standards.
* Support and actively participate in a comprehensive inspection program for guestrooms, public areas, and back-of-house spaces; conduct daily inspections.
* Coordinate with the Front Desk to ensure accurate and timely communication of room status, priorities, and guest needs.

Financial & Labor Management
* Assist in the development and management of the housekeeping budget.
* Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
* Ensure accurate and timely processing of departmental payroll.
* Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.

Financial & Labor Management
* Assist in the development and management of the housekeeping budget.
* Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
* Ensure accurate and timely processing of departmental payroll.
* Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.

Team Leadership &…