Spa Concierge; Part-Time

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties:
Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences.

We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

We are seeking a friendly, professional, and highly organized Spa Concierge to join our Forbes Five-Star spa team. The ideal candidate is detail-oriented, personable, and passionate about delivering exceptional guest experiences. This role serves as the primary point of contact for spa guests, coordinating appointments, assisting visitors throughout their spa experience, and supporting daily spa operations while maintaining the luxury service standards of the Stein Collection.

The Spa Concierge plays an essential role in upholding the Forbes service standards and luxury guest experience associated with the Stein Collection.

• Schedule spa treatments and manage guest reservations using the spa booking system.
• Greet guests upon arrival, check guests in and out for spa services, and ensure a seamless guest experience.
• Provide tours of spa facilities, locker rooms, and amenities when needed.
• Answer phone calls and respond to email inquiries in a professional and timely manner.
• Generate invoices and process guest charges for spa services and retail purchases.
• Maintain a professional and welcoming front desk environment at all times.
• Communicate guest information accurately to spa team members to ensure smooth spa operations.
• Maintain knowledge of spa services, products, and amenities to assist guests with questions and recommendations.
• Create an exceptional guest experience through a friendly, attentive, and service-oriented approach.
• Maintain the highest standards of professionalism and adhere to Forbes Five-Star service standards.
• Must be able to stand/walk for extended periods of time
• Must be able to lift, push and pull 50 pounds.

• Assist spa attendants with maintaining the cleanliness and organization of locker rooms, waiting areas, and common spaces as needed.
• Support cleanliness and upkeep of the fitness room and pool area.
• Restock retail shelves and maintain clean, organized retail displays.
• Keep the front desk and concierge area clean, organized, and guest-ready at all times.
• Assist therapists with treatment room setup and cleanup when needed.
• Support general spa operations including light cleaning and laundry assistance when necessary.
• Maintain cleanliness of designated spa areas including touchless services rooms and shared guest spaces.
• Remain flexible and assist other spa departments as needed to support overall operations.
• Perform other duties as directed by spa management.

• Friendly, professional, and service-oriented attitude when interacting with…